Delivery & returns
Shipping
We will be shipping all the products using Leopard's Courier Service. A customer will also be provided Cash On Delivery on certain Products.
How to Return a Product
Sign in to your Shopdaar Account, select My Orders.
Select the order you wish to return and click on the Manage Order button.
Click on Return Items.
Fill in the Return Form. The available return options (pickup/drop-off) will be displayed in this form.
Pack your return package securely, with the product in the original and undamaged manufacturer's packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package.
Head to your nearest drop-off point or wait for collection by our pick-up service.
Make sure you have written your order number and return tracking number on your package at the time of drop off.
You can view your return tracking number as soon as you have filled the Online Return Form and logged your return request.
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Shopdaar packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.
Returns Policy
Returns Policy
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for Dmall items and 7 days for non-Dmall items of the delivery date.
- For selected categories, we accept a "Change of Mind" Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women's intimate apparel, men's innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.
- For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice
Please note that certain items marked as non-returnable on product page are not eligible for return.
Valid reasons to return an item
- Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
- Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
- The product must include the original tags, user manual, warranty cards, freebies and accessories
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Shopdaar packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
NOTE:
It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Note: If your return has been rejected, it will be sent back to you within 3-5 working days. If you fail to receive the item within 3 attempts, it will be sent to scrap.
Refund Policy
If your product is returnabel then the amount will be returned in your Shopdaar Wallet within 5-7 working days. If any issue occurs then it may take another 10 extra days for the payment to return in your wallet.
